Easy Exchange
 

Return Items Steps
1. Submit a request

Click “submit a request” button below and fill out the form

2. Receive return authorization

Receive return authorization (RA) form with the exact return address and a shipping label (may take 24-72 hours)

3. Ship it back

Print and attach the provided UPS shipping label as well as the RA form to the outside of the box

4. Receive refund

Once the merchandise is received & confirmed to be in satisfactory condition, your refund will be issued

FAQ

 
 

What Can I Exchange?

 

 If you are not completely satisfied with your purchase, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 07 days of delivery. 
 
 Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way). In the event of fitment, flaw or defect pictures may be necessary to complete your request.

 

 The product must include the original tags, user manual, warranty cards, freebies and accessories. The few exceptions for items that cannot be returned include Items Marked "Non-Returnable."  

(clearly indicated on the product page before placing your order)


 Note: It is important to indicate the order number and return tracking number on your return package to avoid any inconvenience/delay in process of your return.

 If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund. If your return request has been rejected, the item will be delivered back to you between 4-6 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.

 

 

What Are My Shipping Fees?

 


 For orders delivered within the Pakistan where reason for return isn't a result of a vendor error, the cost of the initial shipping charge and a return fee will be deducted from your refund. A prepaid shipping.  

 Label(s) will be provided. Freight, international & Pakistan returns are accepted, however coordination of return shipping is the responsibility of the client. In the event an error is made by ToolHoo.com a return shipping label will be provided.

 

 

 



 

Need Help? Our Customer Support Is Here To Help

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Phone
  • Contact Directly : +923214473288
  • Headquarters : (+004) 912-3548-07
  • Work With Us : (+004) 912-3548-07
  • Customer Service : (800) 843-2446
Our Address
  • Head Office: Office # 5 Muslim Market Rehman Street, # 6, 86-Railway Road Lahore,54000, Pakistan,54000, Pakistan :
  • Head Office 2 :
  • 54000, Pakistan
Email
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  • Orders : info@ToolHoo.com
  • Technical Support : info@ToolHoo.com
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